New Order Submission Process

Effective immediately, please use our New Order Submission Process.

Submit ALL new order requests to: [email protected]

This will assist in gathering all information & documentation needed to begin your project as well as streamline communication to help ensure your project is processed efficiently and in a timely manner.  See requirements below submitting your new orders.

Requirements:

1. Your contact information (name, address, phone and email address).
2. The person or company who is financially responsible (Client) for this project if different than sender (contact name, email, company name, address).
3. The complete physical address of the project location (street, city, state & zip). If the property does not yet have an address, please provide cross streets or marked on a map.
4. A brief explanation of project.
5. Documentation.
   1. For new construction – Architectural PDF & DWG files. If using a Truss company, provide company name, contact name & email address.
   2. For existing structure repairs or renovations – provide pictures of area involved, any architectural plans or drawings, and any reports (if applicable).

We will review all information and documents and respond with any questions or provide a fee proposal as applicable.  If you have a Continuing Service contract with us, we will schedule the project upon receipt of all necessary information listed above.  All correspondence after submission will be with either Matt Pena, Design Operations Manager, or the assigned Designer and/or Engineer of Record.

As always, our team, is available via email or by calling the office 904-503-3283 for any assistance needed with field issues, project inquiries or engineering questions.  

Thank you for your business and we look forward to working with you on your next project!